Return Policy

Motao Warranty Policy

RETURNS
We must receive your unused, uninstalled, and unopened item(s) within 30 days from the date of delivery. All original packaging must be included. You will be required to pay the shipping to MOTAO Intl Ltd. A 10% restocking fee will be applied to all returns (exceptions apply). You are welcome to exchange an item(s) for reasons of personal preference; however non-defect or wrong ordered goods may incur additional restocking fees of $15.00. Any returns requested after 30 days will not be eligible for a refund or exchange. 
 
Authorization is required for all returns. We will require your email regarding problem and our reply of approval before any returns will be accepted. Our approval to return goods is valid for 14 days only. If you have an item that is unused, uninstalled, and unopened please send us an email. Contact bob@motaoshop.com
 

 DAMAGED SHIPMENTS
 If the package was damaged during shipment we will need the following to process the claim:
  1. Picture of the damaged box
  2. Pictures of the items that were damaged in transit
  3. Fill out and fax/ email a damage claim
ALL DAMAGE CLAIMS MUST BE REPORTED WITHIN 5 DAYS OF RECEIVING THE PRODUCT.
 
You can send the pictures via email to bob@motaoshop.com. Once we receive the pictures we will contact you shortly with more information.
 

 WARRANTY RETURN
If there is a warranty issue with any MOTAO Intl Ltd. products we will gladly return this product at no cost to you. We will require that we receive the warrantied part prior to sending the replacement part to you. If you need the replacement sooner, you are welcome to repurchase the item. We will send this item out to you at no additional cost and will refund your account as soon as we receive the replacement part back. You may be required to pay for the item to be returned to us.
 
 

 
REFUNDS
Please allow 3-5 business days from delivery for refund to be applied. Credits will be refunded to original form of payment. All orders received more than 30 days will not be eligible for a refund
If you have any questions regarding our return policy, please contact us at + 886 2 2100 1313 or by fax + 886 2 2100 1787. You can also email your inquiries to bob@motaoshop.com
 
Continue

Powered by Abantecart eCommerce Solution